MarsMercury Brands Private Limited (“we/us/our”) respects the privacy of our customers and users of our website (“you”). This Privacy Policy outlines our practices regarding the collection, use, sharing, transfer, and disclosure of your data and personal information.

Collection of Personal Information We collect only the information necessary for our business operations, including providing services, completing your orders, and contacting you about your order or related marketing communications. Information collected may include your name, gender, contact number, email address, shipping and billing addresses, and any additional data you provide for services or special features.

Use of Personal Information We may use your personal information for purposes such as:

  • Customer service and support.

  • Responding to inquiries and providing product/service information.

  • Personalizing user experience and improving our offerings.

  • Sending product/service updates and promotions.

  • Legal compliance and security requirements.

  • Business operations including analytics and improvements.

Sensitive Personal Data or Information (SPDI) As defined under the Information Technology Act 2000 and relevant rules, SPDI includes sensitive data like passwords, financial data, etc. Personal Information mentioned herein includes SPDI where applicable.

Disclosure of Personal Information We do not rent or sell your personal data. Your data may be shared:

  • With group companies, affiliates, or third-party service providers for operations aligned with this policy.

  • As required by legal processes or government requests.

  • In the case of business restructuring or asset transfer, with the acquiring entity.

Cookies and Tracking Technologies We use cookies, pixel tags, and similar tools to recognize users and analyze traffic. Cookies help enhance website functionality and improve your experience. Users can manage cookies through their browser settings, although disabling them may limit website features.

Opt-Out Options You may decline cookies or withdraw your consent for SPDI at any time by contacting us at support@marsmercury.com. This may affect the availability of certain services.

Security Measures We implement reasonable security practices to protect your data. Third-party partners handling data are required to follow standard data security procedures. We are not responsible for data loss or breach due to Force Majeure Events (natural disasters, hacking, etc.).

User Rights You can request access, modification, or deletion of your data by emailing us at support@marsmercury.com. Note that changes may be restricted by legal or regulatory obligations.

Grievance Redressal For grievances related to your personal information, please contact: Name: [To be Appointed] Email: support@marsmercury.com

This policy may be updated from time to time. We recommend reviewing it periodically to stay informed about how we protect your information.